We appreciate your interest in our website. Protecting your personal data is very important to us.
In this privacy policy, we inform you, in accordance with the UK GDPR and the Data Protection Act 2018, about the type, scope and purpose of processing personal data when you use our website.

1. Data Controller

The entity responsible for data processing on this website is:

AMSTUDIO
Mariastraat 12, 8000 Brugge, Belgium
(This is not a return address.)

Email: support@willowharbor.co.uk
Telephone: +447453594885

As a company based outside the UK and EU, we are currently not required to appoint a UK representative under the UK GDPR, as we do not operate a physical branch in the UK and exclusively supply goods to consumers.

2. Access Data / Hosting

When you visit our website, data (“server log files”) is automatically collected and transmitted by your browser to our server or to Shopify:

  • Visited page
  • Date and time of access
  • Amount of data transferred
  • Referrer URL
  • Browser type and version
  • Operating system
  • IP address (shortened/anonymised)

Legal basis: UK GDPR Art. 6(1)(f) — legitimate interest in maintaining website stability and functionality.

Our website is operated by:

Shopify International Ltd.
2nd Floor Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland.

Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

3. Cookies & Consent Management

Our website uses cookies to provide essential functions and improve user experience.

Types of cookies:

  • Essential cookies (e.g., shopping cart, checkout)
  • Functional & statistical cookies (Shopify Analytics)
  • Marketing cookies (only if consent is given)

Legal basis:

  • UK GDPR Art. 6(1)(b) — contract performance
  • UK GDPR Art. 6(1)(f) — legitimate interests
  • UK GDPR Art. 6(1)(a) — consent via cookie banner

You can disable cookies in your browser, though this may limit website functionality.

4. Contacting Us

When you contact us via email or our contact form, we process your data to handle your enquiry.

Legal basis:

  • UK GDPR Art. 6(1)(b) — pre-contractual measures
  • UK GDPR Art. 6(1)(f) — general communication

Data is deleted once the request is fully processed unless legal retention periods apply.

5. Customer Accounts & Orders

When you create an account or place an order, we process:

  • Name
  • Billing & delivery address
  • Email address
  • Telephone number (optional)
  • Order details

Legal basis: UK GDPR Art. 6(1)(b)

Data is stored in accordance with tax and commercial retention laws.

6. Payment Processing (Shopify Payments)

Payments on our website are processed securely via Shopify Payments.

The following personal data may be shared with the relevant payment service provider:

  • Full name

  • Billing address

  • Payment details 

  • Order and transaction information

We do not store full payment card details on our own servers. All payment information is processed directly by the payment service providers in accordance with their own privacy policies, security measures, and compliance obligations.

Shopify Payments
Shopify Payments is operated by Shopify Inc. and its affiliated payment processors.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

Legal basis for processing (UK):
Processing of personal data for payment purposes is based on:

  • Article 6(1)(b) UK GDPR – processing is necessary for the performance of a contract (to complete your purchase), and

  • Article 6(1)(f) UK GDPR – legitimate interests in ensuring secure and fraud-free payment processing.

7. Shipping & Logistics

To deliver your order, we transmit the required data (name, address, and telephone number if applicable) to our warehouse or shipping partner.

Legal basis: UK GDPR Art. 6(1)(b)

8. Analytics & Statistics

We use basic Shopify analytics features to optimise our website (e.g., page views, visitor numbers).
Data is anonymised and cannot be linked to individuals.

Legal basis: UK GDPR Art. 6(1)(f)

We do not use Google Analytics, Facebook Pixel, or Google Ads tracking unless you explicitly consent.

9. Your Rights Under the UK GDPR

You have the right to:

  • Access (Art. 15)
  • Rectification (Art. 16)
  • Erasure (Art. 17)
  • Restriction of processing (Art. 18)
  • Data portability (Art. 20)
  • Object to processing (Art. 21)
  • Withdraw consent at any time (Art. 7(3))
  • Lodge a complaint with the UK ICO (Information Commissioner’s Office)

Requests may be sent to:
support@willowharbor.co.uk

10. Storage Duration

Personal data is stored only as long as required for its purpose or as required by statutory retention periods.

Links to Our Policies

Company Information

Shop Name: Willow Harbor
Company Name: AMSTUDIO
Company Registration Number : 1012.190.248

Email: support@willowharbor.co.uk
Tel.: +447453594885

Support hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT).

Our customer service team usually replies within 12–24 hours on weekdays.

Business address:
Mariastraat 12, 8000 Brugge, Belgium
(This is not a return address.)

Warehouse Address:
Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China